Shipping policy

ORDER PROCESSING

Please allow up to 72 hours to process your order. Expect an email within 72 hours to let you know your order is on the way!

STORE PICKUP 

Pick up address will be sent to you via email

Orders can be picked up daily from 10:00am. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 12:00pm during store hours 9:00am-5:00pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING

Orders are generally shipped within 72 hours using Australia Post. Standard Flat rate shipping fee of $10 or express fee of $15 applies to orders shipping to locations outside local region.

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates -  Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping - We offer $10 standard and $15 express flat rate shipping to Australia.

INTERNATIONAL SHIPPING

We offer international shipping

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serene Modesty is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@serenemodesty.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please email hello@serenemodesty.com.au